🔁 Refund & Returns Policy
Last updated: 03.05.2025
At Dragon Bean Roastery, we roast coffee in small batches twice a week to ensure freshness. Because coffee is a perishable food product, we’re not able to accept returns simply due to a change of mind. However, if something goes wrong with your order, we’ll make it right.
❌ Non-returnable items
We are unable to accept returns or issue refunds for:
- Roasted coffee (as it is a perishable food item)
- Opened or unsealed packaging
- Products delivered as described and in good condition
This is in line with EU consumer protection laws for perishable goods.
✅ Damaged or incorrect orders
If your order arrives:
- Damaged during delivery
- Incorrect (wrong item, wrong quantity)
- Incomplete
Please contact [email protected] within 7 days of delivery. Include your order number and photos (if applicable), and we’ll arrange a replacement or refund as appropriate.
🚫 Order cancellations
Because we roast in batches, we may be able to cancel your order before the batch is roasted. If you need to cancel:
- Email us at [email protected] as soon as possible
- Once your batch has been roasted, we can no longer cancel the order
🔄 Policy updates
This policy may be updated over time. The latest version is always available at https://dragonbean.eu/refund-policy.